FAQs

Q?How do I order and how do I pay?
A.

How do I order and how do I pay?

In the “Contact” option, please send us an email regarding the product that you are interested in
including your contact details.
As soon as the order is placed an invoice with the total amount will be sent to you.
A down-payment of 50%  is usually the company’s policy . This can be done by bank or in cash at our workspace in Arnhem.
After the down-payment of is received a confirmation email will be sent to you.
If required a confirmation can be sent by post. At this stage, we will proceed with your order.
During the manufacturing process, we will keep you updated about the progress and let you know the estimated delivery/collection date. As soon as the goods are ready, we will get in touch with you to arrange an appointment.
Your order can be either picked up from our workspace in Arnhem or can be delivered to your address ourselves.
The last payment is to be paid in cash at the delivery or by IBAN Bank accounting just before the delivery and this will be confirmed by a signed and handed receipt for the total amount.

Q?Do mentioned prices include the dales tax? ( vat/ btw)
A.

Yes, all receipts include a Sale Tax of 19%. This information is mentioned separate on the receipt. All prices on our website have the 19% Sales Tax already included.

If you own a company and are registered as it , it is possible for us to sell without the 19 % Dutch salestax.
You will be responsible for the handeling of these taxes in your own country.

Q?Is it possible to place an order if I live outside the EU?
A.

Yes, but we deliver ‘ex factory’. This means that we build the product and do the packaging but not the transport. If required we can help you with finding the right company to this.

Q?Can my order be delivered ?
A.

Yes, we can deliver anything to your front door at ground level. Note that deliveries of bigger shipments will be done on ‘europallets’ or crated in wooden boxes , so it has to be possible to unload these at your front door. ( at office hours..)

Delivery charges depend on the product (i.e. size, weight) and the distance between our workplace in Arnhem, the Netherlands and the address where your goods are requested to be delivered. Please do not hesitate to contact us for our quotes.

Also contact us if you’re not shure about anything, and we will sort it out.